Privacy Statement Silent Hands Support Inc.

The Silent Hands Support Inc. takes privacy and security seriously. At the same time, we want to give you the best possible user experience when you visit our website.

Silent Hands Support’s Privacy Statement
We process personal data in accordance with the General Data Protection Regulation. We store data on how you use our services when this is necessary for us to provide you with the best possible service, such as when you place order/support request, when we send you a delivery and any other contact we may have with you. We also use this data to generate statistics and understand trends, as well as to improve, offer, and develop our products and services. As a data subject in our systems, you have the right to gain access to your personal data and, within the framework of the law, request that this data be corrected or deleted if it contains omissions or is incorrect.

1. PERSONAL DATA

The Silent Hands Support takes privacy and security seriously. At the same time, we want to give you the best possible user experience when you visit our website.
Silent Hands Support is the data controller for the collection and use of personal data, and we process personal data in accordance with the Personal Data Act.

2. WHAT DO WE USE THIS PERSONAL DATA FOR?

Silent Hands Support collects personal data based on your consent when you make a donation or subscribe to newsletters, when we follow up and have dialogue with our users and our supporters or donors, and when we send out marketing products and other information about Silent Hands Support. We collect your e-mail address and/or your phone number so we can send you a confirmation that your donation has been received – and to inform you of the work we do for the money we collect.
If you are a regular donor to Silent Hands Support, we can improve your user experience on our website and make the marketing materials we send out more relevant to you. Silent Hands Support processes your personal data for marketing purposes in accordance with applicable laws, including laws regarding obtaining consent for electronic marketing.

3. PROCESSING OF PERSONAL DATA

You will be notified before we collect data about you, and you can choose what kind of information we can keep and for what purpose. Personal data can be your name, address, telephone number, e-mail address, age, donor information and payment details.
Silent Hands Support is subject to a duty of confidentiality and does not sell personal data to third parties.

4. REGISTRATION, CHANGE OF INFORMATION, DEREGISTRATION ETC.

Silent Hands Support obtains personal data when you register as regular donor, when you make a single donation or when you register for our newsletter. This can take place through our websites, text messages, fundraising campaigns on various platform(s). You have the right to receive information about the collection, use, processing and protection of your personal data.
If you have any questions regarding the above policies or would like us to update, change, or delete any personal data that we have registered about you and/or communication channels that we can use to get in contact with you, please contact us at
info.silent.hands@gmail.com; info@silenthandssupport.org or call us on +61402789535 or +61287644710 (time Monday-Friday).

5. SECURITY

Silent Hands Support has implemented a number of security measures to ensure that our internal procedures comply with the security standards required by applicable data protection legislation. Silent Hands Support works constantly to protect your personal data in the best possible way.
Silent Hands Support considers the information about our work and the refugee situation in general on our own websites as reliable. Nevertheless, we cannot guarantee that the information is correct, complete or available at all times. Silent Hands Support thus assumes no liability for errors and omissions on, or lack of availability of, our websites. Further, Silent Hands Support assumes no liability for the material prepared or published by third parties, even if our websites contain links to other websites.

6. YOUR RIGHTS

You have the right to access data about you that is processed by Silent Hands Support, with certain statutory exceptions. You also have the right to object to the collection and further processing of your personal data. In addition, you always have the right to have potentially incorrect personal data corrected or deleted.

7. PERSONAL DATA AND THIRD PARTIES

Silent Hands Support uses digital third-party solutions. Some of these actors are data processors and are subject to data protection legislation. They have separate agreements with Silent Hands Support regarding data processing and related security measures.
Silent Hands Support uses third parties such as

  • Episerver (login, personalisation of content)
  • Google Analytics (statistics)
  • Google Tag Manager (organisation and scripts on the website)
  • Facebook insights (advertising)
  • ClickDimensions (newsletters)
  • Smugmug (image database)
  • Aidbuilder (fundraising campaigns)

9. DISPUTES

Silent Hands Support follow the land of law that regulates any circumstances or disputes, which may arise in connection with the use of the website.

10. DATA PROTECTION OFFICER AND CONTACT DETAILS

The responsible person for the processing of personal data in Silent Hands Support is Data Protection Officer. The Data Protection Officer can be reached by e-mail at: info.silent.hands@gmail.com; info@silenthandssupport.org.
The Data Protection Officer of Silent Hands Support assists the person who is responsible for the company’s processing of personal data (data controller) in the work of safeguarding the privacy of all members, volunteers, employees and donors.

Contact Silent Hands Support 's donor service
Phone: +61287644710
Mobile: +61402789535
E-mail: info.silent.hands@gmail.com; info@silenthandssupport.org
Web: https://silenthandssupport.org/

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